Web Print/My Print Center Errors
Known Errors
Initialization Error:
A common error with the Web Print client occurs when an user has not initialized their account.
The "Script 'BYU Billing – MyPrintCenter': name "sTrack2": 'sTrack2' is not an initialized variable" error
To initialize your account, swipe your ID card at any Express Print station on campus and then try signing in to the Web Print client again.
Re-Initialization Error:
A common error that occurs when a user attempts to sign in to the Web Print client after updating their BYU ID card.
"The Payment Gateway returned an unknown error when retrieving your balance. ID card not valid"
Resolved by re-initializing the user's account with the new ID card, and then attempting to sign in again.
Print Failed Error:
Sometimes when printing a file uploaded to My Print Center, the printer remains unresponsive and after a few minutes a notice is displayed in My Print Center that the print has failed.
The "[Free Print] ... Printing Failed" Error
Not all .pdf files are created equal; some programs generate .pdf files that are more complicated than others. Due to limitations with the Pharos Print server, certain .pdf files may fail to print when uploaded to the server directly from the Web Print client.
To get around this, you can upload your file to the Pharos system from the print drivers, which, due to the different way they operate, should allow the printers to print your file.
More information on the print drivers can be found here.
If you are still having issues reach out to our support center here.