Kiosk Print Driver Errors

Unable to contact an LPD service:

There are two known versions of this error:

Network Error: This error occurs when you try to submit a print job to the Pharos system using the print drivers on a device outside of the BYU campus network. To resolve this error, connect to the campus network through a VPN or by relocating to an area where the BYU campus network is accessible either wirelessly (BYU Wifi, eduroam) or through ethernet. Alternatively, you can submit print jobs outside of the BYU campus network on the My Print Center client or the Pharos app.

Initialization Error: The root cause of this error is not entirely understood. However, if you are connected the the BYU campus network and are receiving this error, you can try re-initializing your account by swiping your ID card at any Kiosk Print station.

"Unable to contact an LPD service on the Pharos Print Server. (LPD is probably not installed or running.) Would you like to view more details?"

0x800f0214 Error

This error occurs when running the Pharos Installers on Windows devices. It is a known error that is not exclusive to the Pharos drivers, but can affect any kind of print driver installer. The 0x800f0214 error message means that a valid driver file can’t be found at the location where Windows looks for the print driver. A common cause for this error is a firewall or antivirus program blocking necessary features of the installer. Try temporarily disabling the Windows firewall and any antivirus programs you may have installed and try running the Pharos driver installer again. Feel free to reach out to us for additional assistance and support.

"Operation could not be completed (error 0x800f0214). The specified path does not contain any applicable device INFs."

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